batubara Privacy Policy
This page describes what we collect when you use batubara and how we keep that data protected. When you open an account, deposit funds, enter markets, or contact our support team, we gather information necessary to run the platform securely and settle your transactions fairly. We take data protection seriously and follow industry-standard practices to safeguard your personal and financial information.
Our batubara privacy policy explains what data we collect, how we use it, who we share it with, and what rights you have. We do not sell your personal information to marketers or data brokers. We use your data only to operate batubara, comply with law, prevent fraud, and provide customer support. If you have questions about how we handle your information, contact our English-language support team.
By using batubara, you consent to the data practices described in this policy. We may update this policy from time to time; we will notify you of material changes via email or in-app notice. Your continued use of batubara means you accept the updated policy.
What Data We Collect on batubara
When you create an account on batubara, we collect your email address and phone number. These are used to verify your identity and send you notifications (deposit confirmations, withdrawal status, support responses). You choose how often we contact you; you can opt out of non-essential notifications in your account settings.
For KYC verification, we ask for your government-issued ID (passport or national ID), a recent photograph, and an address confirmation document (utility bill or bank statement). We scan and store these documents securely to comply with anti-money-laundering regulations and prevent fraud. We keep these documents on file for the duration of your account and for a retention period after closure (typically 90 days) to satisfy legal requirements.
We collect transaction data—your deposits, withdrawals, entries, and settlements. This includes payment method, amount, date, and outcome. We use this data to settle your accounts, process withdrawals, and investigate disputes. Your transaction history is always available in your batubara account dashboard.
We also collect technical data: your IP address, device type (mobile or desktop), browser version, and login timestamps. This helps us detect unauthorized access, prevent fraud, and troubleshoot technical issues. We do not use this data to build a profile of your browsing habits outside batubara.
How We Use Your Data on batubara
We at batubara use your data for these purposes:
- Account management: Creating your account, verifying your identity via KYC, and processing your profile updates.
- Payment processing: Accepting deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual bank accounts (mobile banking, local payment, online payment, e-wallet), and processing withdrawals to your linked payment method.
- Market settlement: Recording your entries, confirming market outcomes, and crediting or debiting your balance based on results from official sources (Liga 1, Piala AFF, Champions League organizers).
- Fraud prevention: Monitoring for unusual activity, account sharing, and self-dealing (multiple accounts by one person). We use your IP address, device fingerprint, and transaction patterns to detect abuse.
- Customer support: Responding to your questions, investigating disputes, and helping with account or payment issues.
- Legal compliance: Responding to law enforcement requests, complying with anti-money-laundering regulations, and maintaining records for audit.
We do not use your batubara data to build marketing profiles, sell to third-party advertisers, or target you with unsolicited offers. Our goal is to operate the platform securely, not to monetize your personal information.
Third Parties and Data Sharing on batubara
We at batubara share your data with carefully selected third parties only when necessary:
- Payment processors: When you deposit via mobile banking, local payment, online payment, or other e-wallets, we share your transaction data with the payment provider to complete settlement. Virtual bank transfers (e-wallet, mobile banking, local payment, online payment) require your account number and name; we do not share bank login credentials.
- Cloud service providers: Our servers may sit outside your jurisdiction (we use global cloud infrastructure). Your data is encrypted in transit and at rest; the cloud provider acts as a data processor under a strict contract.
- Compliance and anti-fraud services: We may share your name and ID information with third-party AML (anti-money-laundering) screening services to verify you are not on sanctions lists or involved in illegal activity.
- Legal authorities: If we receive a court order, warrant, or regulatory request, we disclose data as required by law. We will notify you of such disclosure unless legally prohibited.
We do not sell your data to marketers, data brokers, or advertising networks. We do not share your data with merchants or service providers for their own marketing purposes.
Your data rights on batubara
- You can request to see all personal data we hold about you
- You can request correction of inaccurate information
- You can request deletion of your data after your account is closed and settled
- You can download your transaction history anytime from your batubara account
- You can opt out of non-essential communications in your account settings
Data Security and Storage on batubara
We at batubara protect your data using industry-standard encryption and secure infrastructure. We encrypt all data in transit using TLS 1.2 or higher. Your password is hashed (one-way encrypted) and never stored in plain text. We never request your banking login credentials; we accept only the payment method itself (e-wallet app or virtual account number).
Our servers use firewalls, intrusion detection, and regular security audits to prevent unauthorized access. We limit employee access to your data to those who need it for their job; we require confidentiality agreements from all staff. We maintain incident response procedures in case of a security breach; we will notify you without undue delay if your data is compromised.
Your identity documents (ID, photo, address proof) are stored in encrypted secure vaults separate from your transaction data. We retain these documents for the duration of your account and for 90 days after closure to comply with regulatory retention periods. After that period, we securely delete them.
Your Rights and Contact Information on batubara
You have the right to know what data we hold, to request corrections, and to request deletion after your account is closed. To exercise these rights, contact our batubara support team. We will respond within 30 days. If you are in a jurisdiction with strong data protection laws (such as GDPR in Europe), we honor the rights granted under your local law.
Our batubara support team is available in English to answer questions about data handling, privacy, or account security. If you believe your data has been misused or if you have a privacy concern, reach out to us immediately. We take all complaints seriously and will investigate thoroughly.
Summary: Your Data on batubara
We at batubara collect the minimum data necessary to operate the platform securely—your contact details, identity documents for KYC, transaction history, and technical data for fraud prevention. We use this data only to run batubara, process your payments, settle your entries, prevent fraud, and comply with law. We do not sell your data, and we share it with third parties only when required (payment processors, AML screening, law enforcement).
Your data is encrypted, stored securely, and accessible to you anytime through your batubara account dashboard. You have the right to request what we hold, correct it, or request deletion after your account is closed. Our support team is available in English to answer questions about privacy and security.
Our batubara services are available only where local law permits. Your use of batubara means you consent to the data practices described in this policy. For any questions or concerns about how we handle your information, contact our support team without delay.